[Scripts & Role-Play] What Kind of $%@# Did You Sell Me? Quiz

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Question 1 of 5

1. Question

The best way to keep from losing a customer when your product did not perform to his expectations is to:

Be there when the product is performing in front of the customer.

Ride the harvester, regardless of who is operating it so you know the real story.

Never let product performance be a surprise, except in the instance of surprise weather events.

All of the above.

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Question 2 of 5

2. Question

The best way to get a customer back when product lets you down: Choose the Best Answer(s)

Leave the customer alone and maybe he’ll forget about the poor product results.

Admit you may have sold him the wrong variety and offer him something totally new.

If you weren’t on the harvester to witness the results, visit the customer as soon as you find out about poor performance, then follow Rod’s 7 Ways to Get a Customer Back When Product Let’s You Down.”

Build the relationship so strong that customers will never leave you, even when your products don’t meet their expectations.

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Question 3 of 5

3. Question

Some of the reasons to ride harvesters with every single customer are:

To give them a story they haven’t heard about how you can help them raise yields.

To get their minds refocused on next year, rather than the results of this year.

Reinforce the right perceptions and negate the wrong perceptions.

All of the above

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Question 4 of 5

4. Question

The harvester ride is so important for many reasons including:

The attitude the grower has during harvest continues throughout the rest of the year.

Salespeople have nothing better or more important to do during harvest.

If you’re not there, customers can begin thinking negative thoughts about you and your company.

All of the above

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Question 5 of 5

5. Question

Customer retention rates soar when: Choose the Best Answer(s)

You spend more time with them.

They know the plan you have working with them.

When you give them the highest possible discounts.

When you dress better than your competitors.

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[Scripts & Role-Play] What Kind of $%@# Did You Sell Me? Quiz

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